Common problems with Google Hangouts and how to fix them
Given the ongoing health crisis and the necessity for social distancing, it’s no shock that there’s been a huge surge in using video conferencing apps. Be it for work or to communicate with friends and family, Google Hangouts — in its basic type in addition to Hangouts Meet for business — stays a well-liked choice for many. Unfortunately, like any app or software, Hangouts has its justifiable share of problems. We check out some widespread issues that makes use of have come throughout and workarounds to repair them.
1. No notification sound when receiving a message or call
Customers aren’t getting notification sounds when receiving a message or a call on Hangouts and have missed necessary messages due to this bug. Individuals have come across this challenge on both smartphones and on the PC or Mac when using the Hangouts Chrome extension. In case you’re seeing this drawback on a smartphone, there’s a easy workaround that appears to have worked for many.
Learn how to repair notification sound difficulty on Google Hangouts
- Open the app and faucet on the three vertical strains icon on the prime left corner.
- Tap on Settings and then the primary account identify.
- Beneath the Notifications section, select Messages and open the Sound settings. You may need to first faucet on Superior to get to it.
- The notification sound may be set to “Default notification sound.” If that’s the case, open this part and alter the alert tone to something else. You need to now get notification alerts as expected.
- To repair the issue with incoming calls, repeat the same steps after going to the Notification section and choosing Incoming calls as an alternative of Messages.
Sadly, an analogous workaround isn’t out there when you’re dealing with this drawback on a pc. Some customers have discovered that merely eradicating and reinstalling the Hangouts Chrome extension seems to do the trick.
2. The digital camera isn’t working
Quite a number of customers are dealing with this drawback where the laptop or PC digital camera isn’t working throughout a video name. The app often will get caught on the “digital camera is beginning” message. There are a bunch of workarounds which have worked for various individuals. Sadly, some continue to face this concern and the one actual choice is to wait for a software program replace.
The way to fix digital camera issues during a Hangouts video name
- Fixes for digital camera points have been a recurring a part of most Google Chrome updates. Some have discovered that updating the browser to the newest version has helped.
- A couple of users are dealing with this drawback as a result of their PCs or laptops have two graphics playing cards, each integrated and discrete. For example, if in case you have an Nvidia graphics card, open the Nvidia control panel and go to 3D settings. Select Chrome and allow Nvidia Excessive-Performance GPU. Switching to the Nvidia graphics card appears to work.
- Along the identical strains, be sure that your video drivers (even in the event you don’t have two graphics playing cards in your system) are updated.
- Loads of customers have discovered that Chrome is the wrongdoer. It’s not very convenient, but simply utilizing one other browser works. Firefox solely supports Hangouts Meet and not the basic extension anymore although. In the case of the latter, you will have to use Microsoft Edge.
three. Google Chrome causes audio and video problems
Audio and video problems happen with any video chat app and Hangouts is not any totally different. When you’ve faced such points when using the Chrome extension, it is perhaps because of other extensions you’ve installed.
For example, some customers discovered that while they might hear others on a name, no one might hear them. When you have a whole lot of extensions put in, remove them one after the other to see if the difficulty goes away. Sadly, you’ll have to decide on between Hangouts and that extension if it seems to be the reason for this drawback, till a software program update is accessible.
In some instances, users have discovered that the mic and audio cease working 5 minutes into a name. Restarting the call only fixes the issue briefly. This situation is brought on by the Chrome browser and a future software program update should handle it. Some customers have discovered that switching to Chrome Beta does the trick as nicely.
4. A green display replaces video throughout a call
Some customers have complained about seeing the video replaced with a inexperienced display during a call. The audio remains secure and usable, however neither social gathering can see the other. This drawback is just seen by individuals utilizing Hangouts on a pc. Luckily, there’s a workaround obtainable that has labored for many.
The right way to remedy the green display challenge during a Hangouts video call
- Open the Chrome browser. Tap on the three vertical dots icon at the prime right corner and open the Settings web page.
- Scroll down and click on on Advanced.
- Scroll down and seek for Use hardware acceleration the place out there and disable this function.
- Alternatively, or when you’re utilizing a Chromebook, sort chrome://flags into the Chrome tackle bar.
- Scroll down or search for Hardware-accelerated video encode and disable it.
Loads of users have come across this drawback lately on a Mac. It looks like a Mac OS update has brought about the issue, and the only choice might is to wait for a software fix.
5. Guide — Easy methods to clear app cache and knowledge
Clearing the app cache, knowledge, and browser cookies is an effective first step for basic troubleshooting. You possibly can clear up plenty of Hangouts issues by doing this.
Methods to clear Hangouts cache and knowledge on a smartphone
- Go to Settings > Apps & notifications > All apps. Understand that the steps talked about may be totally different depending on the telephone you've gotten.
- Scroll down or seek for Hangouts and tap on it.
- Tap on Storage & cache after which choose each Clear storage and Clear cache one after the other.
The way to clear the cache and knowledge on Chrome
- Open the browser and click on the three vertical dots icon on the prime right nook.
- Go to More instruments > Clear searching knowledge.
- You'll be able to choose a time vary, nevertheless it could be a good idea to pick All time.
- Examine the bins for Cookies and other website knowledge and Cached photographs and information.
- Click on Clear knowledge.
- On this case, you’re clearing cache and knowledge for the Chrome browser and never simply the Hangouts extension. You may need to re-enter passwords and log in to sure websites once more.
6. Information — The way to regulate video settings to save lots of knowledge
When you or the other celebration are seeing uneven, stuttering, or pixelated video, a sluggish Internet connection stands out as the trigger. Video additionally requires much more knowledge than audio calls. So when you have an Internet plan with knowledge caps otherwise you simply need to save bandwidth, decreasing the video settings could also be a good suggestion.
Learn how to modify video settings on Hangouts
- You possibly can only get to these settings during a call.
- Once the decision has started, transfer your mouse over the decision window until the call controls present.
- Click on on the cog icon to open the settings.
- Click on on Bandwidth in the pop-up that seems.
- You'll be able to regulate the video high quality of both the incoming and outgoing streams. Only two decisions can be found — HD (720p) and SD (360p).
Set it to the decrease setting if the Internet connection is poor otherwise you need to save knowledge. Users might not see the perfect video, however the audio can be secure and the video gained’t lag or be choppy.
7. Information — Distinction between basic Hangouts and Hangouts Meet
Google announced plans back in 2017 to stop supporting classic Hangouts and switch to Hangouts Meet and Hangouts Chat. That deadline, set for June 2020, is fast approaching. Hangouts Meet, lately renamed to Google Meet, is already obtainable for enterprise customers with G Suite accounts. Ultimately, everybody can be moved to the brand new app.
We hope that this roundup has helped you clear up any issues you may need run into whereas utilizing Google Hangouts. Still unsure about what one of the best video chat or conferencing app is for you? Don’t overlook to take a look at our app comparisons like Hangouts vs Skype and Hangouts Meet vs Zoom.
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